We were shown two rooms at this hotel and they both stank to high heavens! The brown carpets and brown brillo pad type blankets were disgusting, the smell stuck to the back of your throat. We booked through a booking agency which waxed lyrical about the garden view, all we saw was a derelict fountain opposite. The beds are like jelly, so one to avoid if you have back problems. We arrived and after seeing a standard and executive room checked out immediately cancelling our booking with the hotel.

This Hotel in Hong Kong is a Four Star establishment, in an advanced country. I have never been to a four star establishment that does not vacuum carpets, or change bed linen before, so this was a first! The carpet was black and looks like it has never been cleaned since it was first laid; the linen is not changed but just shook and replaced on the bed. Our child was covered in bites from bed bugs and we all developed a skin rash due to the amount of dust mites living with us in the room. We were constantly itching whilst trying to sleep. A word of advice, if you want to have clean towels everyday make sure you put all your used or unused towels in the bath and WET THEM! So they have to give you new ones. Also if there are three of you in a room i.e. parents and a child, you are only given enough towels and bath accessories for two people, and are not likely to get a third set unless you ring housekeeping to remind them EVERY DAY! There was one day when the room wasn’t made up at all until we complained. And if you fancy a light breakfast, go somewhere outside of the hotel as their breakfast is £10.00 per head regardless of age, so if you have children that only want a couple of spoonfuls of cereal it’s the same price, unless you can eat your way through £10.00 worth of breakfast a day don’t bother. And by the way the breakfast choice is fairly limited and nothing to write home about, try Starbucks there seems to be one on every corner in Gateway or Central. In contrast to this our previous hotel in A NOT SO ADVANCED COUNTRY Ho Chi Minh City, Vietnam was very clean, the staff were friendly, helpful, and at least you knew your bed was made every day with fresh linen, and you had fresh towels, enough for everybody in the room. Take my advice, go and stay in a nice CHEAPER FIVE STAR hotel in Macau, and take the ferry into Hong Kong whenever you need to.

The weather in HK was wet the week we were there, but the inside of our room was too. I have never met such awful condensation. We could not open the windows even a crack: reception explained that this was for safety reasons because the room was on the 24th floor. They said the condensation was occurring because it was warmer outside than inside; this was not true, but after our complaint the condensation mysteriously cleared up. Complimentary water, with a little tag on it, was supplied when we arrived: when more bottles arrived also with little tags, we assumed they were complimentary as well, but discoverd when we checked out that those little tags had been advertising a "promotional price" of HK$58 per bottle (the bottles were available in 7-11 for HK$14) so beware! Other than this, the hotel was average; the room was OK but the TV was rather elderly and there was some noise from the lift motor; breakfast and the bar were very expensive. If you choose to stay here, the address is North Point, but the nearest MTR is Fortress Hill (it's then a very short walk) and there's an airport bus stop (the A11) near that MTR station. The Newton Hotel just down the road was better when we stayed in it four years ago.